FAQ
Shipping
Typically we use Australia Post. If it is more economical, we may use an alternative carrier and we deliver Australia wide.
If your product is custom made, please allow up to 5 days to complete. Once your goods are ready to go, we will post within 24 hours and you will receive notification that your goods have been sent.
Postage times will vary depending on location however in most cases you should receive your order within 3-10 business days from when it is posted. Please note if you are in a rush, we do offer express shipping.
Yes you can. Please select express post at checkout. Your tracking number will be sent to you once it is posted.
We ship to most destinations around the world. Please check with us before you place your order.
Please note that charges do not include any duty/taxes charged by your country's port authorities (if applicable). You will be responsible for any charges they may add. We are unable to quote these as they vary immensely from country to country.
When we ship your order, we automatically send you your tracking number. (Please check your junk folder)
Check your email and enter your tracking number here: Track My Order
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Refund / Returns Policy
All claims must be made within 7 days of delivery.
Please contact us quoting your order number, with details of your proposed return before proceeding.
Unless the goods are defective or sent in error, you will be required to pay postage with tracking to return goods. Items must be received in original, unopened condition and packaged safely so damage does not occur.
If your goods are personalised, there is no return or exchange available.
If the goods are faulty, damaged on arrival or they have been incorrectly described we offer the choice of a refund or exchange.
Please contact us with 48 hours of accepting delivery.
We may ask for images to help investigate the damage or fault.
We are passionate about making sure you have the right product for your needs. If you change your mind about the purchased items, you are welcome to return it to us (at your cost) and we will provide you with a credit so you can chose something else.
All returned items must be in original, unused and unopened condition and proof of purchase will be required.
Please note that, for hygiene reasons, we cannot accept change of mind returns or exchanges for any oral motor/chewable related items, wearable items such as body socks & fabric items such as weighted products.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Policies
We collect information from you when you register on our site, place an order, subscribe to our newsletter or enter information on our site.
Your privacy is important to us, and we are committed to protecting it.
We will not provide your information to a third party and we do not store your credit card details.
We may send you newsletters via email with helpful information, new products, promotions and exclusive offers. You may unsubscribe from this mailing list at any time.
We do our very best to provide the best possible service and high quality items. If for any reason you are not happy, please email us at info@treasuredpebbles.com outlining your concerns. We would appreciate the opportunity to resolve the issue to everyone’s satisfaction as quickly as possible.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
